Return Policy

Return & Replacement Policy

Effective Date: March 13, 2016
Last Updated: August 5, 2025

This policy is governed by our Terms of Use and Private Membership Terms. By requesting access to offerings or products, you acknowledge and agree to this policy as part of your private membership participation.

Private Membership Context

Offerings are provided within a private membership framework and supported by voluntary contributions. Access to materials and products is granted as part of this private relationship and does not constitute a public retail sale.

No Returns or Refunds

Because offerings are provided through private membership and many materials are delivered immediately or produced to order, returns, refunds, or exchanges are not offered.

This applies to all offerings, including but not limited to:

• Digital materials (video, audio, downloads, member content)
• Physical items, including DVDs and archival media

Once access is granted or fulfillment has begun, the request is considered final.

Replacement for Defective or Incorrect Items

We are happy to replace items that are defective or incorrectly fulfilled at no additional cost.

Eligible replacement reasons include:

• Manufacturing or workmanship defects
• Fulfillment errors (e.g., incorrect disc or item received)

To request a replacement, please contact us through our Contact Form with a description of the issue.

Defective items may be required to be returned to our fulfillment address prior to replacement.

DVD Playback Assistance

Before requesting a replacement for playback issues, please first try:

• A different DVD player or device
• A software-based player such as VLC Media Player
• Any available support resources provided on the site
• Many playback issues are device-related rather than disc-related.

Shipping Guidelines for Replacements

Members are responsible for shipping defective items back for evaluation

Replacement timing may vary by location

Tracked or insured shipping is recommended for valuable items

We are not responsible for items lost or damaged during return transit

Financial Disputes

Concerns regarding access, fulfillment, or defects should be addressed directly with the association through private administrative communication. This policy applies exclusively within the private membership context.

Questions

For questions or to request a replacement for a defective item, please contact us through our Contact Form.

Thank you for your understanding and support.