Return Policy per our agreed upon Terms & Conditions.
We do not offer returns, exchanges or refunds, but will gladly replace defective items.
Please Note: We do not keep inventory. Each order is custom made on demand, and once an order has been placed and authored, the fulfillment process can not be stopped.
Please use our Contact Form to initiate defective item replacement.
- Defective Items. All defective products must be returned to our warehouse so that we can issue new DVD or DVD bundle. We will gladly accept the return of products that are defective due to manufacturing and or workmanship.
- Fulfillment Mistakes. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for exchange for the correct product(s).
- Issues playing DVD’s. From time to time a DVD or a DVD player has some issues. We recommend you try a different media player. We have had good luck with a free player called VLC Player.
- We also have a DVD Player Support Tab for further support.
Shipping of defective items: If your DVD is defective, please return the item for replacement.
Please use our Contact Form to initiate defective item replacement.
Shipping Time: The time it takes for your exchanged product to reach you may vary based on your location.
Shipping expensive items: You may consider using a trackable shipping service like USPS or purchasing shipping insurance.
Liability: We don’t guarantee that we will receive your returned item and will not be liable for return shipments.
If you have questions, please use our Contact Form.
