Support

DVD Support
Welcome to the official Jordan Maxwell support page. We’re here to help you with order questions, playback issues, returns, and general inquiries—efficiently and reliably.

Common DVD Playback Issues & Fixes
If your DVD won’t play or shows errors, try these simple solutions:

• Use an alternate DVD player: We recommend the free VLC Media Player—it’s highly compatible with most discs.
• Clean the disc: Gently wipe from the center outward using a soft cloth to remove dust or fingerprints.
• Check system compatibility: Confirm your DVD drive supports NTSC or PAL formats. See our [NTSC / PAL Compatibility Guide].
• Try another device: Use a different computer or TV/DVD player to determine if the issue is hardware-specific.
• Still not working? Please submit a support request with details and photos of the error screens.

VLC Media Player
VLC is a free and open-source cross-platform multimedia player and framework that plays most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols.

👉 Download VLC

Returns & Exchange Policy
We take pride in serving our Jordan Maxwell DVD enthusiasts. Every disc is custom-made to order, and we stand behind our products with reliable support and replacements for manufacturing or shipping errors.
Jordan Maxwell Videos™ is for entertainment purposes only and is not providing legal or professional advice.

• We do not offer refunds or exchanges on custom‑authored orders. However, we gladly replace DVDs in the following situations:
• Defective disc or packaging: We replace any items with manufacturing faults.
• Shipping errors: If we sent you the wrong product, we’ll send the correct one.

To initiate a replacement:

• Contact us via our Contact Form.
• Await our return authorization and shipping address.
• Ship the defective item using trackable mail or insured service—risks during transit are the sender’s responsibility.
• Once received, we’ll promptly send your replacement.

All DVD support and replacements are administered under private membership contract and do not constitute a public commercial guarantee.

Shipping & Delivery
After your replacement order ships, delivery times depend on your location. We recommend using trackable shipping with insurance to avoid potential loss during transit.

Frequently Asked Questions (FAQ)
Can I get a refund if I change my mind?
No—orders are custom burned on request and cannot be refunded once processed.

My DVD won’t play. What should I do first?
Start by testing in another DVD player or PC. Try VLC and clean the disc before contacting us.

Which region format are the DVDs?
Our discs are Region 0 (all-region), supporting both NTSC and PAL playback. Still, compatibility may vary—please check our compatibility guide.

How do I request a DVD replacement?
Complete the form below with your order number and defect description. We’ll ship a replacement quickly upon confirmation.

Contact & Support Request Form
Submit your support inquiry below. For faster service, include:

• Your Order Number
• A clear description of the issue
• Photos or screenshots (if possible)
• Your preferred resolution (e.g., replacement)

Thank you! If you have any questions, please use our Contact Form.