Playback Issues

If you are having issues with DVD playback, please reder to our DVD Support page.

Digital Downloads

If you are having trouble with a digital download, please read the Note below.

IMPORTANT NOTE:
Each download is delivered as a PDF file. To access the download, login to your acount and go to the order page for download links.

Single DVD’s, Bundles, 27 DVD Collection

If you requested a DVD product, our products are made to order. We do not carry inventory and once your order is placed, we do not offer refunds.

Below is an excerpt from our Return Policy. Click the link to access our return policy.

No Returns or Refunds

Because offerings are provided through private membership and many materials are delivered immediately or produced to order, returns, refunds, or exchanges are not offered.

This applies to all offerings, including but not limited to:

  • Digital materials (video, audio, downloads, member content)
  • Physical items, including DVDs and archival media

Once access is granted or fulfillment has begun, the request is considered final.

Replacement for Defective or Incorrect Items

We are happy to replace items that are defective or incorrectly fulfilled at no additional cost.

Eligible replacement reasons include:

  • Manufacturing or workmanship defects
  • Fulfillment errors (e.g., incorrect disc or item received)

To request a replacement, please contact us through our Contact Form with a description of the issue.

Defective items may be required to be returned to our fulfillment address prior to replacement.

DVD Playback Assistance

Before requesting a replacement for playback issues, please first try:

  • A different DVD player or device
  • A software-based player such as VLC Media Player
  • Any available support resources provided on the site
  • Many playback issues are device-related rather than disc-related.

Shipping Guidelines for Replacements

Members are responsible for shipping defective items back for evaluation

Replacement timing may vary by location

Tracked or insured shipping is recommended for valuable items

We are not responsible for items lost or damaged during return transit.

We ship using United States Postal Service. You can track your package at www.usps.com.

For all inquiries, please use our contact form.

Thank you

Jordan Maxwell Videos